Question 1

How much does shipping cost?

Accepted Answer

Shipping to UK mainland addresses is FREE for all bureaus. You can find out more about our shipping and returns policy here... (http://www.foldedrecordbureau.co.uk/shipping-returns)

Question 2

Do you ship outside of the UK?

Accepted Answer

We are not currently shipping orders outside of the UK, but we have plans to do so soon. If you would be interested in having an order shipped outside the UK, please contact us directly using the form on our contact page.(http://www.foldedrecordbureau.co.uk/contact )

Question 3

What is your returns policy?

Accepted Answer

You can find out more about our shipping and returns policy here... (http://www.foldedrecordbureau.co.uk/shipping-returns)

Question 4

Can I cancel or make amendments to an order?

Accepted Answer

If you want to cancel or amend you order, please contact us as soon as possible. Though all sales are final once confirmed, if we are yet to start making your piece, it may be possible to amend or cancel you order. All our bureaus are made by hand and to order, so if we have incurred costs at the point you want to amend or cancel, you will be responsible for this, and we will inform you of any additional costs before confirming or cancelling your order.

Question 5

How will my bureau be shipped?

Accepted Answer

All of our bureaus are shipped by pallet. Each item will be protected and wrapped to ensure everything arrives with you in perfect condition.

All bureaus must be signed for on delivery, and tracking information will be provided on dispatch of your order.

You can find out more about our shipping policy here... (http://www.foldedrecordbureau.co.uk/shipping-returns)

Question 6

Can I track my order during shipping?

Accepted Answer

Yes, tracking information will be emailed to you when your order is dispatched. You can find out more about our shipping and returns policy here... (http://www.foldedrecordbureau.co.uk/shipping-returns)

FREE UK MAINLAND SHIPPING ON ALL BUREAUS

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