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Terms and Conditions

When you access this site for the first time you agree to be bound by all the terms and conditions for the use of this service. We may vary the terms and conditions for the use of this service from time to time by posting revised conditions on this site. It is your responsibility to check whether the terms and conditions have been revised. Your use of this service after the date on which we post the revised conditions shall be deemed to constitute your acceptance of the revised terms and conditions.

 

Payment

We accept payment by most major credit and debit cards. Payment is deducted when we process your order.

You can also pay cash (if collecting in person), or by online bank transfer. Please contact us directly if you wish to pay for an order using cash or bank transfer using the form on our contact page

Ordering

After submitting an order to us we will send you via email an order reference number and details of the products you have ordered. Please note this email is an acknowledgement, not acceptance of your order. We may decline your order for any reason, in which case we will contact you to confirm our actions.

Pricing

All prices quoted are in sterling and include VAT at the going UK rate at time of order.

UK Mainland Delivery

Free delivery on all Mainland United Kingdom bureau orders. Shipping for small items, spare parts or anything other than bureaus will be quoted before you place your order.

All deliveries must be signed for.

Orders usually arrive 2 working days after dispatch, Monday-Friday. All bureaus are shipped on a pallet due to their size and weight. After your order has been processed you will be contacted with all the relevant tracking details.

UK Non-Mainland Delivery

For orders for delivery to non-United Kingdom mainland destinations, there will be an additional charge. This is based on your postcode, and we will inform you of this at the time of order. Shipping times will be longer for these orders.

 

Overseas Orders

We are not currently shipping orders outside of the UK, but we have plans to do so soon. If you would be interested in having an order shipped outside the UK, please contact us directly using the form on our contact page.

Guarantee

All products sold carry a two year manufacturers parts and labour guarantee unless otherwise stated. Guarantees are not transferable. Please note that our guarantee is for goods bought and used in the UK. The guarantee covers parts and labour only.

 

Returns

All sales are final, and no item should be returned to us without first contacting us. Returns will only be accepted for faulty or damaged goods. Upon contacting us a returns number will be issued which will help us to process your return. Please have your order reference with you when you contact us.

If you are returning a product to us please include a copy of your purchase invoice and include your returns number. We suggest that all returns are made using a secure delivery method, preferably one which is insured and requires a signature upon delivery.

Items returned without damage or a will not be refunded, and you will be responsible for the cost of shipping the item back to us and, if you require, for the item to be returned to you.

All items returned to us must be sent carriage paid.

We accept no responsibility for items lost, stolen or damaged whilst in transit to us.

Returns are usually processed within 5 working days of receipt.

Items received damaged or faulty

If you receive items in a damaged or faulty condition please notify us within 24 hours of receipt and return these to us within 7 days. They must be returned with their original packaging, complete with instructions and all additional items or accessories. You will need to contact us for a returns number which should clearly be written on the outside of the box or packaging to enable us to track your parcel. Items should be returned using a secure method requiring a signature as we cannot be liable for items lost in transit. Items returned to us without a returns number may result in a delay in resolving the problem.

Website Accuracy

Whilst we make every effort to ensure the accuracy of our website we cannot guarantee and be held responsible for any claim resulting from the accuracy of the information supplied. All images are for illustration only. Product specifications may change without prior notice.

Folded Record Bureau is a trading name of H. Miller Bros Ltd.


59-61 Blundell Street, Liverpool, L1 0AJ

Tel: +44 (0)151 709 0970  

Directors: H. Miller + H. Miller

Company number: 11982975

VAT registration number: 336006824

Payment Methods
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